Reveal Coaching
UX Research
This piece documents my contributions to developing user-centric driver coaching functionality for Verizon Connect’s product Reveal. This was a high priority roadmap initiative from 202X-202X, and my research initiatives spanned the end-to-end product lifecycle—ideation to post-launch. Beyond the scope of this project, this high impact research continues to support the wider UX, Product, and Engineering teams at Verizon Connect as a foundation of the company’s understanding of fleet/safety manager coaching needs.
Overview
Problem
This was the problem.
Project Goal
This was our goal throughout.
My Contribution
This was my contribution.
Team
Stephanie Baione, Colin Smith
Timeline
202X - 202X
Tools
Miro, Figjam, usertesting.com, userinterviews.com, Dovetail
Background
This is the background information!
Project Goal
This is a project goal.
Project Timeline
This project took place from X to X. How much can I share here???
Phase 1: Discovery & Exploratory Research
Understanding the Problem and the User
Research Methods
1. Literature Review
2. Task Analysis
3. Competitive Analysis
4. Online Survey
5. Field Study
6. Contextual Inquiry
Literature Review
Research Goals: These are the goals.
Research Questions: These were the questions Lit Review answered
Major Findings: This is what we learned.
Research Synthesis & Communication
Research gets read out too. Here’s how.
Major Learning 1
xyz
Major Learning 2
xyz
Major Learning 3
xyz
Phase 2: Evaluative & Hypothesis Testing Research
Validating Assumptions and Design Testing
Evaluation 1
This was an evaluation test.
Insights
These are impacts
Recommendations
Impact of the research.
Phase 3: Beta and Post-Launch Research
Customer Feedback and Future Thinking
Beta & Release
The beta and immediate release.
Future Thinking
Recommendations based on post-launch
Impact
Impact the project had and my impact!