Hi there! Here’s a little about me…

I’m a CX Strategist at Verizon Connect. I work on a global cross-functional team in the vehicle telematics industry where I shape business strategy and transform end-to-end customer experience with quantitative analytics and empathy-driven storytelling.

I love UX mentorship! In partnership with the Georgia Institute of Technology’s MS-HCI Master’s Program, I developed a model framework for industry professionals to more effectively propose and oversee UX course projects. I spoke on this topic at an Accelerant Research conference, which you can watch here.

I’m an Industry Advisory Board member for the Georgia Tech MS-HCI program. I advise program leaders to inform curriculum content based on real-world HCI practice, industry trends, and emerging professional skill requirements.

I’m a volunteer Game UX Designer and Creative Writer for Toontown Rewritten! I steer UX methodology to develop new game mechanics, and I author original narratives for in-game storylines and worldbuilding. Check out Rhea Surch and T.E.S.T.—both my creations!

In my free time, I’m a writer and an artist. Collaborative writing started as an outlet for me and my college friends to stay connected after graduation. It turned into a huge passion of mine, and the pursuit of multimedia storytelling has reignited old passions too: digital art, coding, and playing instruments. You can check out some of that work here.