https://stephaniebaione.com/contact daily 0.75 2025-12-05 https://stephaniebaione.com/about-me daily 0.75 2026-03-17 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1a5301aa-6b5a-43de-bfd1-c4fd29c417cb/1674501543889.jpg About Me https://stephaniebaione.com/work-new daily 0.75 2026-03-17 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/40054ed2-e083-445e-ae4b-fe35d4ea5a0b/crossroads.PNG Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/f3682649-c852-4e49-bda0-0359a36c9747/vzcinternship.png Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/753cfc17-70c0-4678-94bd-78359383fa31/jamba.png Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/8f5749b5-2c8b-48e8-a7c8-372da2954872/dpod.PNG Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/6cd5cc2f-fb6d-40ba-a046-125319a4537b/prototyping.jpg Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/36c362e7-a739-49b1-a5cb-0b1f45d09cf6/journey4.png Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/64a28645-a2c9-4b40-ae89-1549296f27da/cosplay.jpg Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/2ef83ce9-26c4-47d8-94c8-67a11f4990ce/impalasverizon.jpg Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/962ca9d4-ebb1-469e-af5e-e6a1b87eaffd/coachingthumbnail.PNG Work https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/649a223d-709b-4801-8f2d-82dc21018eaa/1674501543889.jpg https://stephaniebaione.com/work daily 1.0 2025-12-05 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/649a223d-709b-4801-8f2d-82dc21018eaa/1674501543889.jpg https://stephaniebaione.com/work/verizon-connect-intern monthly 0.5 2024-08-30 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596267026489-NG1OKDZDEL7LKNC5DNZD/hum.png Work - Verizon Connect Internship https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596933118114-4DYBCV793NJY4LNOFMM7/piclong.png Work - Verizon Connect Internship - Project Goal Better understand Hum customers to optimize business expenditure and customer value in Hum. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596744568659-3AC0RGVGLE8D4WJJ8R92/schedule.jpg Work - Verizon Connect Internship This schedule provides a summarized view of all the research work my team conducted throughout this project. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596744654959-H5B0AL600ADD5T7RA1SX/simple.jpg Work - Verizon Connect Internship This project’s main stages, simplified. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596924268234-N5WV9SI51UB8JUPX5NF4/fireside+chat_edited.png Work - Verizon Connect Internship This diagram represents how the Lean Product Playbook recommends teams tackle large research projects. We followed these guidelines closely during my time at Verizon Connect, and many of these steps will be discussed in future sections. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596923011766-GX13JQK1QVIA7E5M21FO/timeline.jpg Work - Verizon Connect Internship - Stakeholder Interviews, Goals Alignment, and Hypothesis Generation https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596923784064-285TBY64JPWAL0IXDBN2/businessproblemcanvasblurred.png Work - Verizon Connect Internship We structured our stakeholder interviews around the Lean Product Playbook’s “Problem Canvas.” This method of addressing problems asked our coworkers to distill their thoughts into categories such as Business Problem and Problem Space Benefits. Asking stakeholders to think about the problem in this way allowed them to more clearly articulate their thoughts on some of the more abstract and unclear elements of the problem space. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596923796863-M8IXW24KC02V7ALR934U/stakeholder+mapping.PNG Work - Verizon Connect Internship Here we have the affinity maps I generated from our stakeholder interviews. The yellow sticky notes represent one statement made by a stakeholder. Collections of similar statements are organized under blue sticky notes. The pink sticky notes represent broader categories, and green sticky notes represent a highly generalized area of interest with respect to the Problem Canvas’ questions. There is an affinity map for each question from the Problem Canvas. Also, in order to preserve the identity of the stakeholders within this visualization, I included a smaller, darker blue note next to each blue sticky note. This note listed the names of stakeholders who expressed interest in the blue sticky note’s statement. This labeling allowed us to identify which problems business leaders found particularly important without zeroing in on only the leader’s talking points. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596931542600-56F48026HINFE8Y5NNTY/alignmentmeeting.PNG Work - Verizon Connect Internship This alignment chart shows all our assumptions (developed from our stakeholder interviews) scaled based on the amount of evidence we had to support the assumption and how important they were. Additionally, each assumption is color coded: green represents feasibility, blue represents desirability, and yellow represents viability. This process is recommended by the Lean Product Playbook and helped us to divide our prioritization of assumptions and ensure that we did focus in on too many of one particular type of assumption. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596931508967-L3C9Q3AO132JOXPXEZLF/Screen+Shot+2020-07-16+at+1.08.47+PM.png Work - Verizon Connect Internship This is a screenshot from the beginning of our alignment meeting. Here we can see the stakeholders being briefed on the intent of the session, how stakeholder interviews were conducted, and how their help is going to inform the next phases of Product Discovery’s research. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596931730718-SHRYG2UEDEK237RLG1MB/hypothesis+creation.PNG Work - Verizon Connect Internship https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596923615345-NX2UVEYB6VJ4VGIUB7NQ/biggerchart.PNG Work - Verizon Connect Internship - Survey Development and Hypothesis Revision https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596931842886-6S92N3B0FNTJIAX2W78P/flowchart.PNG Work - Verizon Connect Internship https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596931923329-C4L5QRWQ5ZKKSQMD7MYK/surveyjourney.jpg Work - Verizon Connect Internship Here is an overview of the survey journey that I developed. The yellow sticky notes denote individual pages in SurveyMonkey, the green stickies denote branching questions, and the lines between yellow sticky notes denote the answer the user must input in order to move to that branch of the survey. This overview was developed to help us better understand our survey flow as well to optimize testing. While not pictured here, I created identical versions of this graphics for each possible path (and equivalently, each type of user moving) through the survey. These visualizations helped us simplify testing the effectiveness of our survey logic and made it easier for my team members, who were not as active in the survey’s development, to understand its design. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596932228114-P2OV6C89ZEN6IQ3CWD8D/hypothesis+iteration.PNG Work - Verizon Connect Internship https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596923649175-DV8SK5LQHW6ITFVARZYC/interview.PNG Work - Verizon Connect Internship - In Depth Interviews and Data Analysis https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596932693946-40D4IP9G44L9O8IUFE75/interviews.jpg Work - Verizon Connect Internship A picture of my notes from a user interview. While interviewing, I generally take quick notes of key responses but try to write down important followup questions so I remember to ask them. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596933046985-EKNUUUCS2ODO17BVXA0P/journey.PNG Work - Verizon Connect Internship This image shows the consumer journeys developed based on our interviews. These journeys were particularly effective in showing the gaps in interaction - the most important areas for improvement within our journeys - as well as critical interactions and how they affect customer emotions/satisfaction. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596933331905-5M1E0ZHABC8L6ZFM8KGO/outstanding.jpg Work - Verizon Connect Internship A picture of an award I received from my Verizon Connect team for National Intern Day. It was efforts like these that truly made me feel valued during my time on the Experience Team! https://stephaniebaione.com/work/creative-writing monthly 0.5 2025-12-05 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/9e27646e-83f9-4f24-b3f6-6758a07f331f/Saveion.png Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/f9e59aac-d716-4e02-af69-cbe18d2fc738/Elias.png Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/a34c52ea-11d0-4aa8-a290-bbf725d396e4/IonaNS.png Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/790a2eb8-ebb6-4bae-8afb-7c5d93f754c9/B2BCompetition.png Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/8035b2e2-f164-4612-a987-0f310f7ef038/rossa.png Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/d5df064f-c3d6-490e-91a2-3d36cec4f02e/Jocelyn_Jin_SecretSanta2024.png Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/4514e362-1252-4177-8ebf-ea32fe55c4ce/angelique.jpg Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/904b5dd5-d3fb-4955-8950-56393e6cf7fd/WormGod.jpg Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/b97467e4-b7f1-4462-9b6b-703d9328b129/Janis_Final_solo.PNG Work - Creative Writing and Art https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/02d5404f-7a59-4827-b332-311333af2367/SPpromotional.png Work - Creative Writing and Art - Summary: Margarita ‘Rita’ Zeppeli moved to New York to catch petty thieves and cheating husbands. But the city had other plans: there are murderers with invisible weapons, rooms with no exits, and criminals with no heartbeats. In the face of an unprecedented supernatural outbreak, Rita discovers the Informer Co detective agency—the only people who know how to stop it, and she becomes embroiled in a journey of friendship, danger, and bizarre mysteries that she would’ve never imagined possible. Genre: Paranormal detective fiction, action, mystery Fandom: Jojo’s Bizarre Adventure Art by Elizabeth Sobel https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/c304c9b6-124c-4e16-82f9-8ef0e6152726/cosplay.jpg Work - Creative Writing and Art - Make it stand out Elizabeth and me cosplaying our characters while visiting our friend (who we made because of this story) in Australia! https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/eda9c72c-3646-4a2a-ac2d-4a08c93c9571/IMG_3754%281%29.jpg Work - Creative Writing and Art - Make it stand out The first book in our revised edition of the story. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/70deba7f-d4fa-4d82-b991-a5f646294a8b/shiivapromo.jpg Work - Creative Writing and Art - Summary: Head-eating parasites have taken over the world and the only survivors live among the clouds. On top of a desolate tower lives Mabu, a lonely girl with a parasite on her head who wishes for friends. One particular day, a woman with an 'explosive' personality wanders nearby, drawing Mabu's attention. Could this be her chance to make a friend? Follow Mabu on a story about friendship, love and destruction. Genres: Post apocalyptic, action/adventure Art by Mae https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/a5ede086-c5f4-4667-a38b-d319f713c05d/artprogression2024.png Work - Creative Writing and Art - Make it stand out My art progression from October 2022 - October 2024. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/e17bdd92-501e-4c16-bbb8-eb9280f482a9/infectedart.PNG Work - Creative Writing and Art - Make it stand out A three person collaboration between myself, Elizabeth Sobel, and Moe Thauk. I drew the right half of the seated character and the woman in the mirror, and her arm in the foreground. (October 2024) https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/4b3fa76a-4849-4283-8930-e88792743e11/banner2024.PNG Work - Creative Writing and Art - Make it stand out A twenty person collaboration overseen by myself. I drew the man with the yo-yos in the top left and the woman in the purple suit at the bottom left. (September 2024) https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/9caf1bd9-6641-4501-ac5f-516ae69ef451/ddcollab.PNG Work - Creative Writing and Art - Make it stand out A fourteen person collaboration overseen by myself and Moe Thauk. I drew the character with bat wings on the left, the character pointing on the right, and the right half of the character split by the dividing line. (late 2023-early 2024) https://stephaniebaione.com/work/jamba monthly 0.5 2021-06-17 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589169817575-OUTWV5TC3JXH08W82ITF/jamba.jpg Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589171804033-CUMTL9AE2VYPMQ7L7RWC/appratings.PNG Work - Jamba Mobile App Redesign - The Jamba Order Ahead App’s Cumulative Ratings The Jamba App ratings as of August 2019. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589171923753-7VG8I4GTM7NYQ39G1DQI/engagementrates.PNG Work - Jamba Mobile App Redesign The Focus Brands team’s June 2019 data showed 43% of users who showed intent to order actually purchased something, and less than 5% of all app sessions led to a purchase. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589228440244-A0MISVBK3KTPW2RS0DQH/finalpic.jpg Work - Jamba Mobile App Redesign - Project Goal How can we improve the Jamba application’s consumer journey and information architecture for new users in order to reduce cart abandonment and increase sales? https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589344075124-WX0SOPY9KW2ACXFA8XD9/jambaschedule.png Work - Jamba Mobile App Redesign This schedule provides a summarized view of all the research and design work my team conducted throughout this project. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589345856536-JPH1MJTQ6U3GDOC5VI0V/redesign+process.PNG Work - Jamba Mobile App Redesign This project’s main stages, simplified. Dark green denotes research work, and light green denotes design work. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589347298945-5IAXFHZYXNBS75EQXYZB/initialresearch.jpg Work - Jamba Mobile App Redesign - Exploring the Problem Space and Identifying Pain Points https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589429468882-S8KRY3RU8YN4LZ0BF5Y3/painpointslit.PNG Work - Jamba Mobile App Redesign Findings: In addition to gaining a broad understanding of our problem space, we also identified a number of pain points within the application that reviewers online repeatedly mentioned. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589431302145-32CENGTMJH9FFU1Y9XVU/hta.PNG Work - Jamba Mobile App Redesign Findings: We developed two graphics as a result of this research: the above HTA, showing how a typical user moves through the order process, and a user flow. The user flow is displayed below in our Contextual Inquiry. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589481133406-RB9CBWSA1S53AB49OC2S/orderingcompanaly.PNG Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589481197334-X6838WN5X11A3RNGINEM/checkoutcompanaly.PNG Work - Jamba Mobile App Redesign Findings: We developed four graphics from this work. Each graphic contains information on each Jamba competitors’ general, onboarding, ordering (top), and checkout (bottom) features. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589499247741-IRKOBZEXJPVBWVSWJH7H/survey.jpg Work - Jamba Mobile App Redesign Findings: There were 53 total responses to the survey, and we collected a large volume of qualitative and quantitative data with respect to our user group’s habits with QSRs. Above is an example of our survey findings in which 53% of users who use order ahead apps report preferring apps to ordering in stores. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589684859855-Y3IBUB7NWJBU3AFOSEC6/observations.jpg Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589684817317-CKQ67LTV8BI3N73HFCQ7/inter.PNG Work - Jamba Mobile App Redesign Findings: We recorded our findings for observations (top) as a numbered list of actions and corresponding potential design implications. We recorded our interceptions (bottom) with permission from the participants. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589687719888-N070XKGZAJ4PZ52IW1ZP/continq.jpg Work - Jamba Mobile App Redesign Findings (SUS): The Jamba application as a whole received a SUS score of 60.71 from our users. This rating is slightly below the average usability score of 68. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1589685632647-8Z4OQTMGZPD6O5WF5MAD/continq2.PNG Work - Jamba Mobile App Redesign Findings (Walkthroughs and Interviews): After completing all our interviews, we organized all our interview notes into three categories: pain points, good things, and opportunity spaces. We then organized these findings on sticky notes and placed them on our user flow’s corresponding app page. This process allowed us to visualize which portions of the app’s consumer journey had the most pain points and would inform the majority of our wireframe design and development. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591814373746-NXFW3BRKRQUACEM4FLLF/designimp.PNG Work - Jamba Mobile App Redesign From our research findings, we created a number of design implications to assist us in developing an actionable list of features to implement or change in our design phase. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591815190746-R8FXWP5YVV05SP9SYLBF/personaali.PNG Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591815214284-4AJOKJ7FCN66OQOXCV7E/personarod.PNG Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591814841701-F1TA25JS0KV4H0Z1ZPDT/Alicia+Empathy+Map%281%29.png Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591814865991-C8QPU5TD0MNKAG4NCMQM/Rodney+Empathy+Map%281%29.png Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591815313856-0IJK3QD3FPELXRDLLPHL/jambasmoothie.jpg Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591815363186-ERKHKSJHI162JBTOV50P/journeyrod.PNG Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591821061680-SONQDMAG5RP5I2GE5VE3/wiremoq.PNG Work - Jamba Mobile App Redesign - Wireframe and Mockup Design and Feedback https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592113308276-OIMYOQ1DITDW7B890EAN/xwiredesign1.jpg Work - Jamba Mobile App Redesign - Design Implication: Set the birthday scroll wheel’s default date to 18 years ago to reduce the amount of scrolling necessary for sign-up (users must be 18 or older). Research Finding: Users find the input forms to be unintuitive and cumbersome to use. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1591906315817-XCP1BYK1BTRPWWOTY01A/xwiredesign2.PNG Work - Jamba Mobile App Redesign - Design Implication: Change button label language to more accurately reflect the intended action. Research Finding: Users are confused by the app’s presentation of ingredient substitution and ingredient add-ons. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592113331341-ZNEE37SI9FDIO8IM80J0/xwiredesign3.jpg Work - Jamba Mobile App Redesign - Design Implication: Update the menu to contain more smoothie information that is easily comparable. Research Finding: Users want to directly compare smoothie ingredients, pricing, and calories. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592005360604-51LHTBW3FX7U2B6EHFYA/xwiredesign4.PNG Work - Jamba Mobile App Redesign - Design Implication: Restructure the order received page to include a live-updating order tracking graphic. Research Finding: Users want to be able to track their order progress. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592007413902-PND7663QAWDQSO5AUF2P/wireframecomments2.jpg Work - Jamba Mobile App Redesign Similar to our analysis in the research phase, we accumulated all the notes from our Contextual Inquiry and posted the comments from interviewees directly onto the wireframe in Figma using the comment tool. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592007660791-RU0XWP65CZR06UTFKCD7/wireframeexample3.jpg Work - Jamba Mobile App Redesign Here we can see a closeup of one of the recommendations a user provided for us on the checkout page. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592935530163-41LFBP8ZZ7IXPZSICG9F/SUSwire.PNG Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592577307803-BTSJGS9XWYTLSESWZXN5/xmockup1.PNG Work - Jamba Mobile App Redesign - Design Implication: Create separate buttons for sign-up and login functionality. Wireframe Feedback Finding: Users find it confusing that login and sign-up are treated as one action. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592421627586-A75SYI4KY3I322J5TQKO/xmockup2.PNG Work - Jamba Mobile App Redesign - Design Implication: Add more visual cues to demonstrate a selection has been made and identify recommended or “frequently selected” additions. Wireframe Feedback Finding: Users struggle with the additions/extras selection process. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592577350120-RIJT3BZRPM406ZPB7TFB/xmockup3.PNG Work - Jamba Mobile App Redesign - Design Implication: Implement a review order page that displayed order details and updated depending on extra costs. Wireframe Users wanted to review the changes they made to their order and how those changes factored into the basket price. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592577425970-8LQ2HIL1NE4IU5JAJ64I/xmockup4.PNG Work - Jamba Mobile App Redesign - Design Implication: Reorganize the information on the track order page based on importance to the customer. Wireframe Feedback Finding: Users were confused by the hierarchy of information on the track order screen. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1592936316826-FJ9BKXQB23E2GDEVVKRV/SUSmock.PNG Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594346700849-JNV3S047Y8ZA24DBJU0N/usertesting.PNG Work - Jamba Mobile App Redesign - Prototype Demo, Validation Testing, and Final Evaluation https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594352291046-AIPAH8HGCRW1K6SK8EN4/heuristics.PNG Work - Jamba Mobile App Redesign Above are the results of our Heuristic Evaluation. The experts rated each heuristic from a score of 0 (no usability problem) to 5 (usability catastrophe). Our average usability problems averaged at 11.3. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594352425150-IODF44SXIBDY96X6COFW/words.PNG Work - Jamba Mobile App Redesign https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594690505241-CEL4UUU0RCKE8PU0I5XB/inperson.PNG Work - Jamba Mobile App Redesign The average rates at which users completed tasks, each task’s success rate (out of 6 users), and their average reported satisfaction completing each task. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594695535475-GIAWV4C4Y8DSNRQMKU0P/susfinal.PNG Work - Jamba Mobile App Redesign The above image represents our recorded SUS reports during each phase of our redesign, resulting in a final SUS rating of 92.92 for the final prototype. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594772154642-M8T5Q0CES9AVEXI10WY4/zrec1.PNG Work - Jamba Mobile App Redesign - Menu Page Visibility Users want to make direct comparisons between items with the fewest possible clicks. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594772637333-AHITHX3BNIGB3XPH1ZS8/zrec2.PNG Work - Jamba Mobile App Redesign - System Usability Status Clear communication of progress through the application makes the system more familiar and predictable. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594772801978-N0Q8DJWLHN84QFI2N8MQ/zrec3.PNG Work - Jamba Mobile App Redesign - Label Predictability Naming conventions should be consistent both with other systems within the application and reflect the action the user expects to take. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594772916390-4XFKIRQBG5D7AEJHMFR6/zrec4.PNG Work - Jamba Mobile App Redesign - Consistency Core functionality should be implemented in the same way throughout the application to build familiarity with internal systems. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594773112794-YC06YLNUNV0HG8STU6RX/zrec5.PNG Work - Jamba Mobile App Redesign - Dynamic Information Users want the flexibility to compare and manipulate information within the application in order to make informed decisions. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594773402447-UQGEDZ2RDWQXXJCO3KH1/zlimitations.PNG Work - Jamba Mobile App Redesign https://stephaniebaione.com/work/crossroads monthly 0.5 2021-08-12 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1624420692311-VHUXE3SIZRB8PXRGSJJN/pride2.jpg Work - Crossroads - Make it stand out Yiming and me at the Atlanta Pride parade in 2019. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1624420648908-PNLJ25YV257V5390I9GQ/transflag.png Work - Crossroads https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1624420671055-T0I02T8B4P3H43WT9KNY/nonbflag.jpg Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628826094093-5251H7SFSEGDM3ZTPPAD/finalpres.PNG Work - Crossroads Project Goal How can we use educational technology to teach cisgender Greek students about transgender and nonbinary individuals in their community? How can we utilize educational technology to promote transgender and nonbinary inclusion, understanding, and acceptance in college Greek environments? https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1626238682442-O0GZ4ETCKC3VVOZUN4AJ/schedule.png Work - Crossroads This schedule provides a summarized view of all the research and design work Yiming and I conducted throughout this project. I acted as the project lead for all research initiatives, and Yiming led design initiatives. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1626322958814-ULR3ZV052JN0RNQBADPW/stepssimple.PNG Work - Crossroads This project’s main stages, simplified. Dark green denotes research work, and light green denotes design work. Grey represents work that was neither research nor design. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627245223097-PQX6RJRJOB253E1ZQN1O/IRBpic.PNG Work - Crossroads - Studying Existing Work and Receiving IRB Approval https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1626392567981-ZO8LGRPP4W4UYSCPG17N/litreview.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1625630393570-175IKBU3DRRTB4TP1H75/research.jpg Work - Crossroads - Aligning with Stakeholders and Talking to Users https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1625717641365-KFZ9F83L83MR0OJRB4DT/stakeholders.png Work - Crossroads Findings: Through affinity diagramming, we identified four broad areas that influence Greek education, LGBTQ+ trainings, and transgender needs/experiences: individual, educational, social, and institutional factors. The following is one example of each: Institutional: the existing structures and restrictions in Greek Life Social: frats are traditionally masculine, but gender neutral frats break the mold Educational: mandatory trainings often frustrate participants Individual: many LGBTQ+ students are not ready to come out Our stakeholders also offered a number of proposed solutions to these factors that we would consider when developing solutions. They ranged from the critical social design implication of not ‘outing’ transgender participants to the institutional design implication of making transgender issues into Georgia Tech’s issue through our solution. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1626650405590-1MTFGPQOSL3SP2E35W23/survey.PNG Work - Crossroads Findings: After analyzing our 222 survey responses, we found that 199 of them reported affiliation with the Interfraternity Council (IFC) and the Collegiate Panhellenic Council (CPC) Greek chapters. Therefore, due to the abundance of information we gathered on these groups, we decided to focus our efforts on designing a solution for those subsets of the Greek community. Additionally, after examining respondents’ motivations for participating in Greek Life, we found that our users are motivated by an interest in self-betterment, and cultivating diverse friend groups. These sentimetns are coupled with an overwhelming emphasis on maintaining a strong sense of community in Greek communities. These characteristics would later define our intended user group and impact design decisions. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1626651131165-BC9YGGI4QRHJ4JJD6XQ4/userint_ex.PNG Work - Crossroads Findings: In addition to learning the intricacies of being a Greek student at Georgia Tech, we gained a critical insight: our user group has an extremely wide range of LGBTQ+ knowledge. Regardless of their LGBTQ+ knowledge, however, all our cisgender participants were interested in learning more about transgender populations and how they can support them (this is rather intuitive since they expressed interest in the interview/our topic space, but the existence of interested students is important nonetheless). These learnings helped us recognize that an effective educational tool for our users needs to be designed such that new users can learn something regardless of their LGBTQ+ knowledge, and the technology needs to be woven into both the community structure and community motivations for learning. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627005212753-G8MYEVIDVJW3XHONMGTM/f1.PNG Work - Crossroads - Make it stand out Our user interviews taught us that Greek orgs usually need transgender/nonbinary members advocating for education in their community to generate interest. It is worth mentioning that cisgender members can also act as promoters for this education. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627005097387-20K6OXZP7T1S7PFWOQAQ/f2.PNG Work - Crossroads - Make it stand out Through our stakeholder interviews, we learned about creating effective teaching environments. Many stakeholders asserted that, even if students want to learn, they may feel uncomfortable admitting to a lack of knowledge on certain subjects, especially LGBTQ+ topics. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627005295348-YTARIJD46X7ZX3JKB4X9/f3.PNG Work - Crossroads - Make it stand out Our survey and user interviews helped us to recognize that, not only is there no required LGBTQ+ trainings in Greek life, but there is also a wide range of LGBTQ+ knowledge and awareness. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627005349505-BZUUZD6S5PGT9KRGYCYI/f4.PNG Work - Crossroads - Make it stand out In our literature review, we were unable to find any centralized, holistic LGBTQ+ education. The only universal educational tactic was the presence of additional/ external resources for seeking out more information. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627006975446-QN52Q0BOAHM8MX25FGJ1/designpic.PNG Work - Crossroads - Divergent/Convergent Design and Participatory Design via Stakeholder Focus Group https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627264996385-YGWR891GFM45XMEEAY1W/brainstorming.PNG Work - Crossroads - Make it stand out A screenshot of our brainstorming ideas organized in Miro. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627266362310-47THWTP9L2UPXG5U1XNR/org_brain.PNG Work - Crossroads - Make it stand out A screenshot of our best brainstorming ideas organized by category. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627266515609-D04YSRYAGYD313OK40UT/zoomed_b.PNG Work - Crossroads - Make it stand out A closeup of our ideas from the Social Platforms category. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627267377709-RNXI9SH9HCABR3SWXMHZ/best_ideas.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627616343836-0T526MCWQ4RDE04X0T8L/dd1.PNG Work - Crossroads - An app with a collection of modular lessons based on Safe Zone Training Scheme that utilizes GT examples and scenarios Education Style: Formal teaching emphasizing basic knowledge Platforms: website and/or mobile application Features: modular lessons pulled from Safe Zone Daily challenges/reminders to practice lesson learnings Glossary of LGBTQ+ terminology Collection of articles on LGBTQ+ issues https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627617930143-CO14DZTHX58OH5JPN8AY/dd2.PNG Work - Crossroads - An app that connects cisgender people who want to be better allies and LGBTQ+ Greek students who are interested in mentor-mentee relationships with reference to learning about inclusivity Education Style: Informal teaching encouraging discussion between users Platforms: mobile application Features: A sorting quiz to evaluate new members’ knowledge of LGBTQ+ issues A matching system to pair mentors with mentees Public and private chats Daily/weekly educational objectives to guide mentor/mentee conversations https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627618175169-KAI1FD8X1ZIVWX73OZB9/dd3b.PNG Work - Crossroads - A pre-written conversation that has a number of branching paths depending on the player's knowledge of trans people. Player can choose dialogue options that advance their personal learning. Education Style: Highly informal teaching emphasizing empathy Platforms: video game or interactive narrative Features: A branching narrative story with choice-based decision-making for the user Allows the user experience coming out as a transgender individual https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627619453495-WKZUDWB70XBX5LDCDX90/focusgroup.PNG Work - Crossroads - Make it stand out We started with a 3 minute introduction (1) and warmup to using sticky notes in Miro (2) followed by a 3 minute refresher on the state of our research (3). At this stage we also defined what we wanted from our stakeholders: to identify which teaching styles would be most effective for GT Greek Life and which design features are most important to our educational tool. From here, we introduced our three divergent ideas one at a time (4-6). We dedicated 13 minutes per design idea. I gave a verbal explanation of the idea and prompted the stakeholders to write down the strengths, challenges, and opportunities associated with each idea. The remaining time was spent allowing the stakeholders to discuss sticky notes they considered especially important. After examining each divergent design, we dedicated 3 minutes to ranking the divergent designs (7) on three criteria: feasibility, creativity, and the quality of the learning experience. And finally, we ended the session with 10 minutes to identify what features were most valuable (8) for the success of an idea. This was also an opportunity for stakeholders to recommend any other features that would be integrated well into a design idea. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627707428207-7D384BK3Q6TGJ1T99FPX/fsclose.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627708193758-IDOJDO0DUWXB9JZ3VAR7/rating.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1627708209691-J1XTBV2NH8RX32QDA4PQ/feat.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628652804385-MACVBTLFET8QLZCAK8SD/findings%2Bfeatures.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628653084294-HXMQN99C11EJSC3ID6AF/lowfi.PNG Work - Crossroads - Make it stand out We identified the Learn feature, shown on the far left, as the most important component of our design to implement for a proof of concept evaluation. This feature was selected over the others because this project’s main goal was to create an educational tool - while Ally, Glosssary, and Resource contributed to the educational experience, the Learn content was at the center of the application’s functionality and purpose. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628655029061-ND6HSWW09KIO1UDIJZMR/curr.PNG Work - Crossroads - Make it stand out The first module (left) focuses on foundational LGBTQ+ content. Pulled primarily from Safe Zone, this content focuses on framing the user’s idea of allyship and introducing foundational LGBTQ+ terminology. The second module (right) dives deep into transgender/nonbinary identity. It introduces the idea of biological sex and gender being two independent entities, explains critical terminology, and gives users important tips on how to make transgender/nonbinary peers feel safe and seen. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628657217700-FMD8I0369Z1PIS3LIV72/hifi.PNG Work - Crossroads - Make it stand out Here are some examples of our high fidelity prototype, including: a view of the teaching modules (far left), lesson lists within a module (left), a vocabulary screen (right), and a lesson complete screen (far right). https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628736578574-2HCTHLYDSCWWJL9XW2ZR/vc.gif Work - Crossroads - Make it stand out Vocabulary Cards Emphasizes basics and allow users to revisit unfamiliar terms https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628736706920-4CJUOYVU2TR13J1LMFEQ/edu.gif Work - Crossroads - Make it stand out Edugraphics Simplifies complex information and allows users to learn through engagement https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628736750796-HU0XUEPIQNEFNALOWJYM/ag.gif Work - Crossroads - Make it stand out Action Guidelines Frames guidelines as achievable and adds interaction to lists https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628737313668-HS2OAFUM17GYQAM95WNJ/dc.PNG Work - Crossroads - Daily Challenges The activity types above focused on in-lesson learning. Our final activity type, the daily challenge, was designed to be presented to the user at least 24 hours after completing a lesson. The daily challenges pull from the idea of using spaced repetition models to solidify learning over long periods of time, and intended to facilitate self-reflection, learning assessment, and knowledge extension. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628652537773-XHRWAJX2PJW3NXU497J9/eval.png Work - Crossroads - Prototype Testing and Findings Analysis https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628738499694-7TMJS7X7LOXOHJRXN1AL/stages.PNG Work - Crossroads - Make it stand out Stage 1: To prepare participants for this evaluation, we briefed them on the evaluation stages and how to use Figma. We also we had them complete an assessment of their LGBTQ+ knowledge so we could evaluate learning at the end of the evaluation. Stage 2: This was the core of the evaluation where users interacted with our prototype’s teaching modules at a set cadence. Each day, the participants received a text message from the researchers (to simulate app notifications) that provided them with links to the activities they needed to complete. Daily interaction with the prototype lasted no longer than 15-20 minutes. After completing their daily activities, the participant reflected on their experience with the prototype by completing a 3 minute evaluation survey on Qualtrics. Stage 3: After 10 days, the participant completed a 45-minute interview to discuss their experience with the prototype and filled out the post-evaluation assessment, which was identical to the pre-evaluation assessment. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628808372478-M0K4SCS67CFLYJ88IF0B/1m1a2.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628808478399-ZO3EGOTQH4B79RXE5AH8/2m2a2.PNG Work - Crossroads - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628808655250-HGCD9DV9VFGJWDCKHW37/11.PNG Work - Crossroads - Striking visuals make learning more fun Lesson 1.4, which had the most dynamic visuals of all our lessons, was highlighted as being enjoyable and fun. This finding is reflected in our quantitative findings as well. Conversely, lessons that were more heavily dependent on text received average or lower reviews. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628808951823-WO3TNKFYTHXER2OII3SO/112.PNG Work - Crossroads - Quizzes are the preferred daily challenge format Participants liked the direct feedback afforded by quizzes. Unlike self-reflection challenges, quizzes provided a method of immediately evaluating their learning and identifying topics they don’t understand. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628809113876-G08BDVTO8OAIFEO1NU5I/113.PNG Work - Crossroads - Providing resources encourages further learning Feedback to including external resources was mixed. Some participants felt requiring external resources in lessons made the lessons too long, but others felt that being linked to external resources motivated them to do more in their communities. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628809196818-9ZBMA3049DDKWHLG7F87/221.PNG Work - Crossroads - Modules need more examples and immersion/hands-on practice Our transgender participant felt like some elements of our transgender module were lacking in terms of how deeply we covered certain topics. Cisgender participants felt like a lot of information was thrown at them all at once. Further iterations of this work would need to consider which topics should be broken up into their own lessons as well as alternative methods of communicating the information. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628809361886-17RCB19HXQ0EAK9W8DG2/222.PNG Work - Crossroads - Teaching empathy goes both ways One cisgender participant felt antagonized and talked down to by our lessons. This feedback makes a strong case for considering the framing and tone used when explaining new concepts, especially ones with political associations. Extending empathy to our learner will help them develop empathy for others in turn. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628809661699-20YI7EOO0MOD513FO9Q1/223.PNG Work - Crossroads - Users enjoy ‘quick tips’ in addition to lessons While there was mixed reception to the ‘action guidelines’ activity type, cisgender and transgender participants alike thought there was value in providing checklists with advice for how to behave like a transgender ally. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1628815918687-94HJAFEOGCEWS7S9UQ6U/results.PNG Work - Crossroads - Make it stand out The above topics spaces were identified as Crossroads’ major contributions to the space of educational technology. https://stephaniebaione.com/work/physical-prototyping monthly 0.5 2020-07-31 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596168716379-EMJ4ZX7W7Z6H387P48CE/foam+cutting.jpg Work - Physical Prototyping for HCI A replica of my iPhone XR as a foam core model. It was cut by hand using an exacto knife and a ruler. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596168703496-8HVT66G47RQ2YQNKRF3F/foamcoresizes.jpg Work - Physical Prototyping for HCI A series of circular foam core pieces. These pieces were cut to test how each size felt when one was holding it in one’s hand. I used this process to determine the form of the model I developed in Part 4: 3D Modeling with Electronic Components. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596169804498-M6VJ4YK1CUCQPHS1T42I/pink1.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596169825200-P7MEF4MOB4ZO1KU7LJII/pink2.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596169898977-X8WKTNCZ0TSP618EAHRV/onenanglepink.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596169424268-WIZA29HOHXIQ0BO7GHKA/doorknob.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596169846181-VILO17IEZGF112SB13ZA/pink3.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596169877811-WZOTK257QGD5EYO6O7SH/pink4.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596169912410-T5Y0WX2N76SFCB1AM3A2/doorknobs.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596171297740-1XER6YYPKWM2QTSNEYHX/sb1.PNG Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596171325749-OU9ECO422DMA83CNE74W/sb2.PNG Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596171587966-HASOBG29Z8203ESUE9UU/cutsheet.PNG Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172792845-OC1P2QRPSP3B6JIM4RQD/assemble1.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172390724-CF3ZV0HDW7QEXD8MZ39V/model1.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172814097-I7AZQMXGTAO34X8GFXV1/assemble3.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172316984-51QI7ZXJ5EP97ZCJ0SBM/model2.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172835571-PBS8XKR9B6WHI7KY5OIO/assemble2.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172353898-ICMRB1R3B6YU87VXJ9PP/model3.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172854073-TG0NRLGN3TKHEO24NRQN/assemble4.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596172371820-6R0WPUNEGIACP7CD4AVL/model4.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596174584898-E478F8C4OHUTD99KWLE3/sendingstone.jpeg Work - Physical Prototyping for HCI - You’re probably going to want a little context for this one… So I’m a huge fan of Dungeons and Dragons. It’s a fantasy tabletop roleplaying game, if you’ve never heard of it. Ever wanted to go travel a magical medieval world fighting monsters and getting into any manner of trouble you can think of? I sure do - I do it twice a week! Now there’s just one problem: how do I talk to my party members who went off to dungeon crawl in another area of the map, clearly out of earshot? A sending stone, of course! Sending stones are gems that are connected to each other via magical properties. They’re characterized by their ornate design, magically-infused runes, and absurd price tag. For this project, I set out to create my own light up sending stone. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596174546713-9Q82GT48S5OXS3APF8MY/sketch.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596174497644-43GC1WI85E71Y2QUSKSM/sb3.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175441161-CA6OORZKB84XWVWP5J40/testingfit2.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175631163-1QIJM00QMDYMZAQBRPJF/image-asset.jpeg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175421598-BCQGSW8PCJGUJO91UWPY/testingfit.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175606855-OQ126KEVL5K6WH4X311T/thumbnail_IMG_4608.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175392713-U9SGFPFB6DNGDKYPOBGJ/proto.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175591052-TSOM2YZMZZXVV4LRCUZE/thumbnail_59736639428__73EE457F-5C13-4E7E-A321-767B3AEC784A.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175376682-QB3S1X7L40JJCNX0QDMI/dev.jpg Work - Physical Prototyping for HCI https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596175567881-QICS7O565O8ZR371KL30/final.jpg Work - Physical Prototyping for HCI https://stephaniebaione.com/work/dpod monthly 0.5 2020-07-30 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594945144592-ZL56HDK8DGFDQHRKQ2DH/biker.jpeg Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1594946217798-LCGZRTCV942NY75GCZ33/finalpres.jpg Work - The dPod - Project Goal How can we help food delivery bicyclists communicate safely and effectively with customers while on the go? https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595443273083-PVHXSLNO4UAL6KP6RQXH/schedule.png Work - The dPod This schedule provides a summarized view of all the research and design work my team conducted throughout this project. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595445993226-7F827VRN7A6L6B4HZQZW/schedulesimp.PNG Work - The dPod This project’s main stages, simplified. Dark green denotes research work, and light green denotes design work. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595475500993-PY9FN5XE597YEELAV7IA/phase1.jpg Work - The dPod - Picking a Topic and Understanding User Needs https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595538554644-4UBVCIXYQI2V8UPHD6DU/ideas.jpg Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595539656973-D7FE5TP5O0LQJHQ8S6NJ/litreview.PNG Work - The dPod Findings: We gained a general understanding of the job, such as typical compensation and commonly used apps (DoorDash, UberEats, GrubHub, and Caviar) while also noting a few potential pain points in the user journey. These points included: when the user stopped to utilize navigation assistance, waiting at the restaurant for the food to be ready, and waiting for customers at their delivery locations. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595563025639-3V08ML1B6FIKBFNS04E8/interviewingLONG.PNG Work - The dPod Findings: We accomplished our research goal of understanding the delivery journey from order reception to order drop off. We also learned a significant amount about the food delivery biker community, culture, and values that we did not expect to find. The full extent of these findings will be discussed in the Affinity Mapping and Research Findings sections. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595540470896-HIS83IEOQBMSMWKBWTN4/IMG_20190925_180816.jpg Work - The dPod Findings: From our affinity map, we generated a number of potential solutions (white sticky notes) based on sections of the affinity map’s hierarchy. This would help us with the solution brainstorming process and identifying the most actionable elements of a biker’s delivery experience. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595559150015-6FWRORYVPSU5DG6D57OA/fullaffinity.jpg Work - The dPod Findings (Literature Review, Interviews, and Affinity Model): The above affinity model represents the culmination of our research work for this project. On the model itself, all sticky notes were organized into five broad green categories, which included: problems with existing systems, job satisfaction, job safety issues, tradeoffs between experience and assistive tools, and work efficiency. Below the yellow sticky notes are the design implication (white) sticky notes. These represent ideas generated from analyzing the affinity model. Our evaluation of these ideas will be discussed in the section “Beginning Solution Generation.” https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595701979132-HJ14YSSNOCAU73LBL476/jjbiker.jpg Work - The dPod Single Restaurant Employees Food delivery bikers work for restaurants because they provide flexibility with work schedules and workload. Many single restaurant employees are part time and have other jobs, as they use food delivery biking as a means of making extra money doing something they enjoy. These bikers are usually given 2-3 orders at a time. They make use of an existing order reception system that usually works on the restaurant platform. These restaurants usually employ people who are familiar with the neighborhood. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595702009987-Q19NMD41JRX661ENK7NO/biker.jpg Work - The dPod Third Party Application Employees Delivery bikers who work for third parties are typically held to stricter schedules because they often work full time. Biking is seen as their primary source of income, though many of them chose the job because they enjoy biking. These bikers accept and deliver one order at a time. They are also always provided with an in-app order and delivery system, which means that they can manage their deliveries and pay remotely. This leads to them having access to assistive delivery tools (i.e. navigation) and more experience navigating large areas, https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595702745035-5KWZ6CUEMK4VKZCQAB1B/frogiindependent.jpg Work - The dPod Independent/Standalone Bikers Independent bikers are intentionally unaffiliated with large businesses because it provides them with complete freedom to work their own hours and reject orders if they need to. These bikers are almost always employed part time and work to make extra money or support their fitness goals. These bikers decide how many orders to take at any given time. However, because they are not associated with a particular company or restaurant, they do not have access to official ordering systems and deliver over a larger geographic area. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595710317455-8MGXV93Y9ZB5LNKZ1UXK/clearaffinity2.PNG Work - The dPod The top two levels of our affinity model, displayed above. For another, more in-depth view of each pain point/theme, click here. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595709568570-020RUHHLFK4BKMQHGEJ5/affinity3.jpg Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595709420597-BSDY2HDZF6NTGKOG754R/affinityworking2.jpg Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595701258618-EIDO09U61NPVRXTR9O7B/topdesignideas.PNG Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595712164294-Y4B37Z4DQ6ZWDAQPLXBH/divergentdesign.jpg Work - The dPod - Brainstorming and Design Ideas https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595865579282-XJ0S06NGRQZ0UVBCCHJG/yimingdpodsketch.jpg Work - The dPod An example of our individual brainstorming sketches https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595865536648-IOQPFC0WQB5UNU72ETVL/brainstorm.jpg Work - The dPod An example of our team refining a promising design idea https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595907810931-SXHNX24M15TWIEOQ8IWL/intouch2.jpg Work - The dPod After receiving a delivery request, the user is able to manually input delivery order information, which would be saved for future repeat orders. The user can also use the “Autocall” feature, which will automatically call the customer when the biker is a specified number of minutes away from the delivery location. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595866809006-9S4E7BSQ8S2FU1GMY3GZ/intouch3.jpg Work - The dPod The InTouch would include functionality that allowed bikers to access recent and frequent delivery locations. Additionally, they would have access to diagnostic data, which would help them manage their budgets and track their miles. Finally, it would have the ability to link with other third party apps so that third party bikers would get the benefits of both applications. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595866778288-FX0FOCZ4HHG79ISPQVAL/intouch1.jpg Work - The dPod While en route, the app displays directions to their delivery location. The user also has access to a call button, which would allow the biker to call their customer in one click rather than having to dial the full number while on the go. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595908833700-9MIOB8H0CET4DP8AK2KG/copilot1.jpg Work - The dPod The user would have access to immediate call, text, and navigation assistance while on the road. By connecting to a third party application, the user would be able to access and call their delivery recipient’s phone by scrolling through a list of preloaded options. The user would be able to do the same with pre-typed text messages that they can change in the settings. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595908865497-489U1ZR43MJBBV4SXPIY/copilot3.png Work - The dPod In addition to the aforementioned features, this design would also support visual location sharing via a camera on the glass, access to both restaurant and customer phone numbers while biking, and a multiple order prioritization system. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595908851514-85E7J0N0RZ2GQS9PJ2X4/copilot2.png Work - The dPod To promote safety while biking, the CoPilot would only give the user access to the settings page while the biker is stationary. This setting would prevent users from being tempted to utilize more complicated features when they should be focusing on the road. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595910384312-12ZLL7JM880XX96CNQUZ/dpod1.jpg Work - The dPod The dPod has call, text message, navigation assistance, and order tracking functionality. The user would interact with the dPod by moving the joystick in the direction of the feature they with to use. To use the call feature, for example, the user would push the joystick upwards and push down to select. This would navigate them to the calling menu. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595910438378-98NLOHJW9O0VXZHYGG42/dpod3.jpg Work - The dPod These screens show all the dPod’s potential features, which have been mentioned previously. The main screen would display the user’s current delivery information. Also, whenever the user would navigate deeper into the information architecture (i.e. into the Navigation Assistance section), the back button would always be available at the top of the screen. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595910410964-V5WE75N7CNCMEC8Z5VQ7/dpod2pic.png Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595962984386-YEFUO0QO1G7CPLS2DGUY/phase3mainpic.PNG Work - The dPod - Convergent Design and Design Refinement, and Prototype Generation https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595963270443-O2HCRYEZ41K7FF2GCS0I/convergent.PNG Work - The dPod This chart represents how each of our design ideas ranked with our peer feedback. 1st refers to the InTouch, 2nd refers to the CoPilot, and 3rd refers to the dPod. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595994325598-J1TJBHPHLJ3M7ZS9ZI8U/finalfeatures1.jpg Work - The dPod I created a sample dPod circular interface out of pink foam to test the size and placement of the device on a bicycle. The interface has a 4 inch diameter and a 1 inch thickness and can be attached and detached from the bicycle as needed so the biker does not have to worry about potential theft. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595994220027-WGGZ2V1GRRAL33MCQM5Y/finalfeatures2.jpg Work - The dPod The detachable, flat joystick device is the primary navigation control for this system and is mounted to the side of the handlebar. Given that the user is familiar with the navigation controls, the 4 major input directions allows the user to memorize action patterns and use the system without looking down. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595994834508-OY4BFNC0AIYRSJYUES8V/bch.jpg Work - The dPod Bone conduction headphones are a special type of headphones that sit on/around the ear and allow the wearer to hear their surroundings while also listening to their headphones. Our users will need to call their customers while on the road, and these headphones provide them with a safe method of communicating without obstructing their ability to bike safely. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595995006074-TFTGCYNGBOM9LQCHZ7AF/midfid1.png Work - The dPod The dPod application featured a set of launch pages that allowed the user to input their personal information (left), understand the dPod system (middle), and set text pretexts and coworkers’ numbers in the app (right) before they left for an order. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595995296905-E11VNYW4WO63YSF01729/midfid2.jpg Work - The dPod A single restaurant employee has the ability to choose which restaurant to link to the app (left). Once they are set up, the delivery biker can select incoming orders from the restaurant’s delivery system (middle) and claim them as their own (right). https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595995600950-KK3L55SOBW3NITRTEJBT/midfid3.png Work - The dPod We also incorporated features in the dPod application for third party application employees. The user would have the ability to link their account to any third party app (left and middle left), view the available orders (middle right) and claim them for delivery (right). https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595996328563-KHLULJ3ZP00KMVT066GW/func1.png Work - The dPod Above represents the main four functions of the dPod system. When the joystick is in it’s initial state, the user sees the current delivery’s information. By toggling the joystick in any of the 4 directions, it updates the view to display the name of the functionality: quick call, template text messaging, navigation assistance, or check orders. Holding the joystick in the direction of the desired functionality will bring the user to the next page of the information architecture. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595996417512-70TKXHEW9ZHNUBYZOHP2/func2.png Work - The dPod The above designs show the different calling functionalities available in the dPod. The top row displays the process of calling a customer, the middle row displays the process of calling other bikers, and the bottom row displays the process of calling restaurants. Hitting the back arrows at any point in this process navigate the user to the previous page of the information architecture. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595996362386-7Y0WN0BITNHP3VQSFOMC/func3.png Work - The dPod The above designs show the text messaging feature. As shown in the dPod phone app, the user is able to add up to 3 prewritten text messages to the dPod, which they can select while on the road. This message will be sent to the saved number for the current delivery customer. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595996374536-FQBM6JABUXEUZR6KPV07/func4.png Work - The dPod The above designs show the different navigation functionalities available in the dPod. The top row displays the “share locations” feature, which lets the user access an overhead map view as well as views of their and their delivery locations positions on a map. Also, bottom row displays the “turn-by-turn" navigation” functionality, which would direct the biker similar to a GPS. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595996388059-0DME30GRDEUF4BZSY6KJ/func5.png Work - The dPod The above designs show the check orders feature. Once the user is on the road, they have already selected the order in which they want to deliver their orders. Through this feature, they are able to mark orders as complete as well as switch the primary navigation to different orders that they have loaded into the dPod interface. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1595997908420-63CNPGQ1L9QGOE9QVBVB/pondering.jpg Work - The dPod - Usability Specifications, Discount Evaluation, and Feedback https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596082497872-4VIAXXA57BJV5GVYHEB2/usabilitybiker.jpg Work - The dPod A food delivery biker tests out our dPod system. We utilized Wizard of Oz to simulate interaction with the joystick while the user was riding his bike. The user would declare what action he was taking with the joystick, and we would click through the dPod system, which was visible on the iPod resting near the center of the handlebars. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596083009970-CR4FXYTOG6UKUQNMPAI2/wizard1.jpg Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596083038874-Z3IXKE8RARQRF7DBED41/wizard2.jpg Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596082512794-4ZRLM4LX7NPM4QDEBC28/usabilitypeer.jpg Work - The dPod One of our peers tests out our dPod system. Since our focus in these tests was the design of the system itself, we did not incorporate the Wizard of Oz that we used for the food delivery biker. The user clicked through the dPod and app Figma prototypes and used think aloud as they completed tasks. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596083894476-PQWN4MH537PEU5MVUF2T/cardsort.jpg Work - The dPod https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596084530229-YOP0KGU33WR6JO6XMYUM/sus.png Work - The dPod Our mid fidelity prototype received a SUS score of 76. This is higher than the average score of 68 and was a satisfying reminder that we were on the right track with respect to developing this system. It is also worth noting that our food delivery biker participant rated the system a 97.5. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596084555880-O50T16QSWPRDVESUDXTV/words.png Work - The dPod To analyze the reaction words, I developed an interactive word bubble visualization in Tableau. The reaction word system has two pieces: first users select all the words that they believe represent the system. Afterwards, they select the top five words. The bubbles’ color and size represents how many times a word was selected in the participant’s top 5 words. Meanwhile, the column of words on the right show how many times a word was selected. To interact with the visualization, click here. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596085836394-B6QU8AQFE8TZ7C27C2JC/fixes1.png Work - The dPod - Consistency The left image shows the back arrow consistent throughout the application, and the right image shows the cancel button to turn off turn-by-turn navigation. These icons are different despite causing the same thing to occur within the system. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596085855621-J76XIZXBP2JDO9B4S9FL/fixes2.png Work - The dPod - Customizability Some users liked the “Send?” confirmation page, which appears after the user has selected a template text message to send to their customer, whereas others thought this would waste time. Users wanted the choice to turn this functionality on or off. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596086130665-JJJE68PEQ1WJ27U220KK/fixes3.png Work - The dPod - Convenience Users had to hover over slots 1, 2, and 3 in order to remember which bikers were set to which number. They wanted the list of bikers to be displayed on the first screen they see in this hierarchy. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596086487741-OAJ4YMU3NWRUMY2BX02G/fixes4.png Work - The dPod - Predictability Some users interpreted the orange ‘C’ on the order page to represent “Complete,” whereas the actual meaning was “Current.” Users wanted a more recognizable icon/label for this feature. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596086505682-KAFOU86ZGTK5C3X3Z4HN/fixes5.png Work - The dPod - Familiarity The “Bikers” menu icon was identified as confusing because it did not represent bikers so much as “people.” Users wanted the iconography to resemble a biker. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596087178575-LII482YP1OBBGAHE1XPM/dpodfinal.PNG Work - The dPod - Final Design, Summary, Research Limitations, and Self Reflection https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1596087622186-E4SCAVEA9RKGH7HGNAOO/poster.PNG Work - The dPod This was our poster explaining the functionality of the dPod as well as our research and design process, our target users, and our goals. https://stephaniebaione.com/features daily 0.75 2026-02-23 https://stephaniebaione.com/features/illustrator-basics monthly 0.5 2020-11-15 https://stephaniebaione.com/features/repping-my-major monthly 0.5 2020-11-15 https://stephaniebaione.com/features/hc-hive monthly 0.5 2025-11-05 https://stephaniebaione.com/features/alumni-spotlight monthly 0.5 2025-11-05 https://stephaniebaione.com/features/outsourcing-innovation monthly 0.5 2026-02-23 https://stephaniebaione.com/portfolio-2 daily 0.75 2026-03-24 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Portfolio 2 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Portfolio 2 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/40054ed2-e083-445e-ae4b-fe35d4ea5a0b/crossroads.PNG Portfolio 2 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/f3682649-c852-4e49-bda0-0359a36c9747/vzcinternship.png Portfolio 2 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/753cfc17-70c0-4678-94bd-78359383fa31/jamba.png Portfolio 2 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/8f5749b5-2c8b-48e8-a7c8-372da2954872/dpod.PNG Portfolio 2 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/6cd5cc2f-fb6d-40ba-a046-125319a4537b/prototyping.jpg Portfolio 2 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/a0173f90-8ce8-433d-822e-6ced2ebb7ec4/journey2.png Portfolio 2 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/649a223d-709b-4801-8f2d-82dc21018eaa/1674501543889.jpg https://stephaniebaione.com/portfolio-2/mentorship monthly 0.5 2026-02-23 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/dfc7747b-03de-4aca-9cf8-b625ca3515c0/arrow-down-3101%283%29.png Portfolio 2 - Designing a Mentorship Program - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/ccfdbf9d-83e3-4fce-bbc0-19aade323e34/ms-hcicollab.png Portfolio 2 - Designing a Mentorship Program - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/e50f0196-cbd1-4ca9-b142-5b98dbfc6067/collab2.PNG Portfolio 2 - Designing a Mentorship Program - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/afba177b-b40b-4db5-9eb9-2768529ce87e/timeline.png Portfolio 2 - Designing a Mentorship Program - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/43d1c195-b646-4a47-8d3f-4fa19cf4542a/buy-in.png Portfolio 2 - Designing a Mentorship Program - Make it stand out Top: A walk through explaining how the collaboration works and inviting team members to participate. Bottom: Our feasibility vs interest matrix we used for narrowing down project prompt choices. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/b2698a27-ff25-4c9f-a78a-076b2d206408/mentorshiptypes.png Portfolio 2 - Designing a Mentorship Program - Make it stand out An explanation of the different mentorship roles during the project, as pitched to prospective mentors. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/429871db-c3cc-4100-9597-1c09411092ca/sharedresources.PNG Portfolio 2 - Designing a Mentorship Program - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/f43804c5-4494-46cc-a8c8-6510dae21dd0/onboardingcombo.PNG Portfolio 2 - Designing a Mentorship Program - Make it stand out Top: A collection of research and design resources we used as part of onboarding and training during the project. Bottom: Our 2025 students participating in a Reveal product walkthrough on-site with a driver. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/a6d29f65-b4bb-415d-b39e-4b84aebd93ae/design+critique.png Portfolio 2 - Designing a Mentorship Program - Make it stand out One of our student teams’ designs for an in-cabin experience, presented for a design critique. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/992094b7-019c-410b-9234-032f145ed29d/finalpreses.PNG Portfolio 2 - Designing a Mentorship Program - Make it stand out Top: Verizon Connect CFT presentations, 2025 Bottom: Georgia Tech’s final presentations, 2024 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/2a604a85-8db8-44b6-8a79-cac270dc2e14/retros.png Portfolio 2 - Designing a Mentorship Program - Make it stand out A zoomed out view of our student (right) and embedded mentor (left) retrospective boards. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/fc8fb1ee-fc0b-45a6-a62a-f6c103d65d5a/student+retro.jpg Portfolio 2 - Designing a Mentorship Program - Make it stand out The 2024 students in-office participating in our retrospective. https://stephaniebaione.com/portfolio-2/reveal-coaching monthly 0.5 2026-03-24 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/dfc7747b-03de-4aca-9cf8-b625ca3515c0/arrow-down-3101%283%29.png Portfolio 2 - Reveal Video Coaching - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/59b3d75c-ed47-426e-8a45-0e6c314a99dc/coachingplan.png Portfolio 2 - Reveal Video Coaching - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/9ecba6ec-285d-4ddf-b4fb-196e8a105c66/d1.png Portfolio 2 - Reveal Video Coaching My Dovetail research readout for this work, organized into topic-based ‘insights’. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/628b3b79-33c8-4e9d-aba6-c3a9b98b2816/coachingmentor2b.png Portfolio 2 - Reveal Video Coaching - Make it stand out A Slack shout-out from the Product Owner leading the project. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/6a976391-9634-4f58-9437-e05c2681f8c4/aisummary.png Portfolio 2 - Reveal Video Coaching An example of an AI summary in one of my research readout ‘insights’. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/1d891d89-cee4-4cc9-b50b-87297b70282a/ss2.png Portfolio 2 - Reveal Video Coaching - Make it stand out The structure of our task analysis. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/6ff68f33-13ba-42f8-acaa-75c4ce14b48d/ss1.png Portfolio 2 - Reveal Video Coaching - Make it stand out An example of one of our tasks. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/d2a48282-9ef7-4d54-b1ba-8d7759540875/stakeholders.png Portfolio 2 - Reveal Video Coaching The various stakeholders we considered consulting for this research, organized by the relevancy of their experience. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/71d224e1-af48-4d23-af5d-48d15626f512/sentiment1.png Portfolio 2 - Reveal Video Coaching A snapshot of me sharing sentiment analysis feedback. https://stephaniebaione.com/portfolio-2/journey-mapping monthly 0.5 2026-01-12 https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/dfc7747b-03de-4aca-9cf8-b625ca3515c0/arrow-down-3101%283%29.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/000e7011-8edf-4624-be7f-9c767e7703a9/driverexon.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/4ee0ae1f-e9a7-4a00-b50c-1803f67edca0/timeline.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/7a39bd5e-6723-48bd-b634-826e0ac95c3d/interview.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/497c2d26-2f33-45ec-b2ff-5748eb71c6de/survey.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/3dcb3704-0553-492c-92b5-62245d2b448e/analysis.png Portfolio 2 - Driver Exoneration Journey Mapping Part 1: Blocking out Core Themes https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/9692ec2f-affa-4bd4-870e-a4742378db08/fleetmanagerjounrey.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Part 2a: Flow Chart (Safety Manager POV) https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/f2beffcb-c681-4eed-a943-899885560bcb/driverexperience.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Part 2b: Flow Chart (Driver POV) https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/8211ba77-6526-46d9-81c5-027103adc6cd/fourjournies.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Part 3: Defining the Four Exoneration Use Cases https://images.squarespace-cdn.com/content/v1/5eb5c5eda58ad42e23107b59/d5a20817-c475-448b-9cdd-2e841ce63867/journey2.png Portfolio 2 - Driver Exoneration Journey Mapping - Make it stand out Whatever it is, the way you tell your story online can make all the difference.